The Company’s Directors & Management Team are committed to providing our customers with high quality products and services which fully comply with all relevant legislation and standards. This commitment is borne out of a strong belief that customer requirements are paramount, subject to the company fulfilling its duty to meeting regulatory and legal requirements, including those with safety implications.
The Company aims to support this commitment by the use of a Quality Management System that satisfies the aims and objectives of BS EN ISO 9001. The Quality Management System is constructed to provide:
The Company recognises that Quality is the responsibility of every employee and that it is their duty to alert the Q.A. Manager of any possible need to change or withdraw a Procedure, or indicate a new Procedure due to changes within any area of the Company.
The Q.A. Manager has full authority to act in all matters relating to Product Quality, implementation and maintenance of the Quality Management System.
The Company recognises that a well-constructed and correctly operated Quality Management System brings enhanced Customer satisfaction, improved efficiency, identifies opportunities for improvement and leads to greater job satisfaction for employees.
On an annual basis the Company will review the effectiveness of the Quality Management System and analyse information appertaining to the service given to our customers. This information will be used to evaluate opportunities for further improvements to satisfy the needs and expectations of our customers.
Our policy is to aim to prevent accidents and work related ill health occurring to employees, and to others who might be affected, by accessing and controlling the health and safety risks which arise from our work activities.
In particular we aim to:
Details of individual duties responsibilities and arrangements are contained within Procedures and Health and Safety Policy Manual HSM01
This policy will be reviewed as necessary and annually as a minimum and employees will be advised of any changes.
The Managing Director has the overall responsibility for health and safety.
The personal data that we hold about you will be held securely, processed fairly and lawfully, will be specific, adequate and relevant. It will not be excessive or held for a period of time longer than deemed necessary.
Personal data or information means any information about an individual from which that person can be identified.
Our primary use of personal information is to enable us to deliver services to our stake holders. Where we have a contract with you, or your employer it is necessary for us to process certain personal data to deliver that contract and provide our services.
We also use personal information for our legitimate business interests in monitoring, developing and promoting our products and services. We will only use your personal data when the law allows us to.
We may contact you by email, post or via the telephone. If you do not wish to receive these communications, please let us know by contacting us at email@example.com or telephone us on 01246 260303.
HI Quality Steel Castings Limited does not sell, trade, or rent any personal information to other organisations.
We may disclose personal information to third parties only in the following circumstances:
We will hold your personal information on our systems for as long as it is necessary for the purpose for which it was collected.
As an individual you have a number of rights under the relevant data protection laws, including:
Whilst we will always strive for excellent service, we recognise that you may not be happy with the way that we have handled your personal information. If you are dissatisfied with how we are using your personal data or if you wish to complain about how we have handled a request, then please contact firstname.lastname@example.org or telephone us on 01246 260303 and we will try to resolve any issues. However, you also have the right to complain to the Information Commissioner's Office. Their helpline telephone number is 0303 123 1113.